Hotel Caledonian's booking conditions

Hotel Caledonian's booking conditions

GENERAL BOOKING AND STAY TERMS


These general terms and conditions apply to bookings and stays at Hotel Caledonian, located at Gran Via de les Corts Catalanes, 574, 08011 Barcelona (Spain), whether booked through the hotel’s website, by telephone or through other authorised sales channels.


1. Booking confirmation

The booking will be considered confirmed once the booking process has been successfully completed and the corresponding confirmation email has been received.

Guests must check that the booking details — dates, number of guests, room type, rate and other conditions — are correct and notify the hotel of any errors as soon as possible.


2. Payment methods and booking guarantee

Hotel Caledonian accepts payment by credit or debit card, including Visa and MasterCard, among other cards accepted by the establishment.

Depending on the rate booked, full or partial advance payment of the stay may be required.

The card used must be valid and have sufficient funds to cover the corresponding charges.

If a card is declined, invalid, expired or does not have sufficient funds, the hotel may request an alternative payment method. If the required payment or guarantee is not completed within the specified period, the hotel may cancel the booking.

During check-in, the hotel may request presentation of the card used to make the payment or guarantee the booking, together with the cardholder’s ID card or passport.

When remote payment is required, the hotel may send a secure payment link via Paygold / Redsys to the email address or telephone number provided in the booking.

The payment link will remain valid for 24 hours, unless a different period is expressly stated. If payment is not completed within this period, the booking may be cancelled.


3. Rates and cancellation policy

3.1. Flexible rate

Bookings made under a flexible rate may be cancelled free of charge up to 72 hours before the day of arrival.

Once this deadline has passed, in the event of cancellation, an amount equivalent to one night’s stay will be charged.

Payment for the stay will be made directly at the hotel unless otherwise stated in the specific booking conditions.


3.2. Non-refundable rate

Non-refundable rates require full advance payment of the booking.

These rates do not allow cancellations, amendments or refunds.

In the event of cancellation, the amount paid will not be refunded.

If payment has not been made using a virtual card or another previously authorised system, the hotel may send a secure Paygold / Redsys payment link valid for 24 hours.

If payment is not completed within the specified period, the hotel may cancel the booking.


3.3. No-show

In the event of a no-show:

4. Booking amendments

Requests to change dates, number of guests, booking holder or room type are subject to the conditions of the booked rate, availability and possible price differences.

Non-refundable rates do not allow amendments unless expressly and exceptionally authorised by the hotel.

Any request must be made directly with the hotel or, where applicable, through the channel through which the booking was made.


5. Tourist tax

The tourist tax is not included in the booking price, unless expressly stated otherwise.

The applicable amount will be based on the current rate established by the Government of Catalonia and Barcelona City Council, in accordance with the regulations in force on the date of the stay.

The tax will be subject to the exemptions, limits and other conditions established by law and must be paid directly at the hotel where applicable.


6. Check-in and check-out

Hotel Caledonian does not offer guaranteed early check-in or late check-out.

Room availability before 2:00 p.m. cannot be guaranteed.

Guests may leave their luggage free of charge in the hotel’s luggage storage, both before check-in and after check-out.


7. Room cleaning

Room cleaning service is provided during the stay.

Guests may request that their room not be cleaned for a maximum of 2 consecutive days.

For reasons of hygiene, maintenance and the proper operation of the establishment, the room must be cleaned by hotel staff on the third day, even if the guest has previously requested not to receive housekeeping service.


8. Occupancy, access and visitors

Only guests officially registered on the booking and who have presented their identity document or passport at reception during check-in may access and stay in the rooms.

For security reasons and in compliance with current regulations, unregistered persons are not permitted to stay overnight at the hotel.

External visitors must be reported to and authorised by reception in advance.

The hotel reserves the right to refuse access to any person who is not registered as a guest or whose entry has not been previously authorised.


9. Pets

Pets are not allowed, except for guide dogs or assistance dogs in the circumstances established by applicable regulations.


10. Minimum age and minors

The minimum age to make a booking and stay at the hotel without accompaniment is 18 years.

Guests under the age of 18 must stay accompanied by their parent, legal guardian or a duly authorised adult, in accordance with applicable regulations.

The hotel may request the necessary documentation to verify identity, age and, where applicable, authorisation relating to the minor.


11. Security, conduct and damage

Guests must use the rooms, furniture, equipment and other hotel facilities responsibly and respect the peace and rest of other guests.

Behaviour that may cause serious disturbance, create a safety risk, damage the facilities or significantly disrupt the normal operation of the hotel will not be permitted.

The hotel reserves the right to take appropriate measures in the event of inappropriate behaviour or serious breaches of hotel rules, in accordance with applicable regulations.

Damage caused through negligent or improper use of the facilities may be claimed from the responsible person in accordance with applicable law.


12. Smoke-free rooms

Smoking or vaping is prohibited in guest rooms and indoor areas of the hotel.

Failure to comply may result in a charge for specialised cleaning and, where applicable, the cost of repairing any damage caused, in accordance with applicable regulations.


13. Group policy

Hotel Caledonian is primarily intended for individual bookings and does not operate as an establishment specialising in group accommodation.

Any booking involving more than 3 rooms will be considered a group booking, even if the rooms have been booked separately, under different names, through different sales channels or on different dates, when the hotel determines that they form part of the same joint stay or group.

Group bookings must be requested and approved by the hotel in advance.

The hotel reserves the right to apply special payment, deposit, cancellation and stay conditions, as well as to refuse group bookings that have not been previously authorised by management.

If an unauthorised group booking is identified, the hotel reserves the right to review the booking conditions and take appropriate measures in accordance with applicable regulations and contractual terms.


14. Breakfast

Hotel Caledonian offers a buffet breakfast.

Breakfast inclusion depends on the rate booked. Where breakfast is not included, it may be purchased separately subject to availability and the current applicable rate.

Applicable opening hours and prices will be those communicated by the hotel and may be subject to change.


15. Parking


Current indicated rates:

Parking GranCadi is an external establishment independent from Hotel Caledonian. Its opening hours, availability, rates and conditions of use are the responsibility of the car park itself and may be subject to change.

Guests are advised to ask reception for the applicable instructions and conditions before proceeding to the car park.


Parking GranCadi

Carrer de Casanova, 39

Barcelona

Telephone: +34 934 543 884


16. Other services

Hotel Caledonian offers, among others:

Reception may also assist with or sell, subject to availability, tickets and tourist services for different activities in Barcelona, such as sightseeing buses, shows, excursions, museums and other experiences.


17. Lost property

Items found on the premises will be kept for a maximum period of 90 days.

After this period, the hotel may dispose of them in accordance with its internal policy and applicable regulations.

If the owner requests that a found item be sent to them, all shipping costs will be borne by the owner.


18. Force majeure

The hotel will not be responsible for any failure or inability to provide its services when this is due to force majeure or extraordinary circumstances beyond its control, such as natural disasters, fires, pandemics, general strikes, government restrictions or failures in essential utilities.

In such circumstances, the hotel will act in accordance with applicable regulations and, where reasonably possible, take the necessary measures to minimise the impact on guests.


19. Errors in prices or published information

Hotel Caledonian endeavours to ensure that all published information, availability and prices are correct and up to date.

However, technical, typographical, IT or transmission errors may occur in the publication of prices, availability or conditions.

If a possible error is detected, the hotel will inform the guest as soon as possible and act in accordance with applicable regulations and, where appropriate, offer any alternatives that may legally apply.


20. Fraud prevention

For security and fraud prevention purposes, the hotel may carry out reasonable checks regarding the identity of the booking holder and the payment method used.

Where payment-related issues arise, the hotel may request additional documentation or an alternative payment method before confirming or maintaining the booking.

The hotel will never request that full bank card details be sent by email.

If there is any doubt about a payment request, guests should contact Hotel Caledonian directly using the hotel’s official contact details.


21. Data protection

Personal data provided by users will be processed in accordance with Regulation (EU) 2016/679 (GDPR), Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights, and other applicable regulations.

The data may be used for booking management, provision of contracted services, customer service, compliance with legal obligations and other purposes detailed in the hotel’s Privacy Policy.

Full information regarding the data controller, legal bases, data retention, recipients and exercise of rights should be consulted in the Privacy Policy published by the hotel.


22. Applicable law

These terms and conditions are governed by Spanish law.

Any dispute relating to their interpretation or application shall be resolved by the competent courts and tribunals in accordance with applicable consumer protection regulations and other applicable legislation.


23. Contact

For any enquiries regarding a booking, payment or stay:

Hotel Caledonian

Gran Via de les Corts Catalanes, 574

08011 Barcelona, Spain

Telephone: +34 934 530 200

Email: caledonian@hotel-caledonain.com