The following details the general conditions applicable to reservations made at the Hotel Caledonian, whether through our website, by telephone or through other authorized channels.
1. Booking confirmation
The booking will be considered confirmed once the process is complete and the confirmation email is received. The customer should review the details and report any errors as soon as possible.
2. Payment methods
- Credit/debit card payments are accepted (Visa, MasterCard, etc.).
- Depending on the selected rate, full or partial prepayment may be required.
- Non-refundable rates require full payment at the time of booking .
- Flexible rates allow payment at the hotel , except under specific conditions.
3. Cancellation Policy
- Flexible rate : Free cancellation up to 72 hours before arrival. Cancellations outside this period or no-shows will incur a charge of the first night or 100% of the stay, depending on the rate.
- Non-refundable rate : no changes or cancellations allowed. In case of cancellation or no-show, the full amount of the stay will be charged.
4. Modifications
Changes to dates, number of guests or room type are subject to availability and possible fare differences.
We recommend contacting the hotel directly to manage any changes.
5. Tourist tax
In accordance with current regulations in Catalonia, the corresponding tourist tax will be applied, which is not included in the booking price .
The amount is paid directly at the hotel (except for prepaid rates).
6. Entry and exit times
- Check-in : from 2:00 PM
- Check-out : until 11:00
7. Pets
No pets allowed , except for duly accredited guide dogs.
8. Minimum age
The minimum age to make a reservation and stay at the hotel unaccompanied is 18 years .
9. Security, access and conduct
The guest agrees to use the facilities responsibly and respect the peace and quiet of other guests. The hotel reserves the right to cancel the stay in the event of inappropriate behavior, damage to the facilities, or serious breaches of the hotel's internal regulations.
Only those officially registered in the reservation and who have presented their identity document or passport at reception during the check-in process will be allowed to access and stay in the rooms.
For security reasons and in compliance with current regulations, access and overnight stays are not permitted for unregistered guests. External visitors must be notified and authorized in advance by reception.
The hotel reserves the right to deny access to any person who is not registered as a guest of the establishment.
10. Group Policy
The Caledonian Hotel is primarily geared towards individual bookings and does not operate as a specialized group management establishment.
Any reservation of more than 3 rooms will be considered a group reservation, even if these have been made through separate reservations, with different names, through different sales channels or on different dates, when the hotel detects that they are part of the same joint stay or group.
Group bookings must be requested and approved in advance by the hotel. The establishment reserves the right to apply special conditions regarding payment, deposit, cancellation, and house rules, as well as to refuse group bookings that have not been previously authorized by hotel management.
In the event that an unauthorized group booking is detected, the hotel reserves the right to review the booking conditions and take appropriate measures in accordance with the establishment's internal policy.